Surgery Operating Hours

A doctor is always available for emergencies between 08.45 and 17:30

Due to the risk of COVID-19, the Practice is operating a Telephone First Service.  Requests for medical attention MUST be made via telephone - 02890 848420.  PLEASE DO NOT CALL TO THE SURGERY AS YOUR REQUEST WILL NOT BE TAKEN.

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Access

The GPs are operating a phone first policy due to the covid-19 pandemic.  If you need to speak with a GP please contact the Practice after 8.45am to request a callback from a GP.  The Receptionist will ask you a few questions and the GP will call you back that day.  If the GP feels they would like to see you face to face this will be arranged.  In certain cases the Receptionist may ask you to email a picture of your rash/skin lesion to the GP in advance of the telephone appointment.  Please be aware that callbacks are limited, and once at full capacity you will be asked to phone back the next day.

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Specialist Clinics are as follows:-

• 8 Week Assessment clinics (new baby).  Appointment for assessment and first immunisations if carried out by the GP.  Contact the surgery for an appointment.
• Childhood Immunisation Clinics remain in operation.  Appointments for routine vaccinations will continue to be sent to parents/guardians in the usual manner.
• Antenatal Clinics remain in operation.  Appointments for the midwife's clinic can be booked by telephone 02890 848420.  Clinics operate each Wednesday afternoon from 2pm.
• Virtual Diabetic Clinics have replaced face-to-face review clinics.  You will be contacted by the Practice to arrange a suitable date and time for the GP to consult with you via telephone.
• Cervical cytology clinics have commenced with Dawn, the Practice Nurse.  If you have received notification to make an appointment please contact the Practice. 
• Joint Injections clinics have resumed with Dr Jennings.  You must have received prior authorisation from a GP for this clinic.

DUE TO RISK OF CORONAVIRUS REQUESTS FOR HOME VISITS WILL BE ASSESSED BY THE GP AND A VISIT WILL ONLY BE MADE IF SAFE TO DO SO FOR ALL CONCERENED.

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Home Visits

The doctor will visit you at home if your condition warrants it and you are unable to travel to the surgery, i.e., if you are housebound due to illness or have a disability.

Please telephone the Practice before 10.30am or as soon as possible.

The receptionist will ask for your name, address and telephone number and may also ask a few questions to help the doctor decide the urgency of the call.

Please remember to inform us if you are staying at a different address than your usual address due to your illness.

Please be aware that the GP will need to wear PPE when visiting you at home.

TELEPHONE FIRST SERVICE

Due to the risk of coronavirus, a Telephone First Service is in operation.  All other forms of consultations have been suspended until further notice. 

Please call 02890 848420 if you need to speak to the doctor.

The Receptionist will take your details, including a brief history of the problem and the doctor will return the call.  Please keep your phone free and note that if the GP fails to reach you on the first occasion in may not be possible to return the call on the same day. 

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