Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.
By giving us as much notice as you can you are helping us to make sure that someone else is given your slot.
The Practice has an electronic link to the laboratory at the local Hospital.
To receive test results, please contact the Practice during normal surgery hours. The receptionist will be happy to inform you of the test results reported by the doctor.
For reasons of confidentiality, information will not be given to another person unless prior permission has been given.
If a doctor wishes you to have regular medication, you will be issued with a computer slip giving details of your medication.
Repeat medication can be ordered as follows:
1. Via the online service: follow the link at the top of this page to the secure online form and perform the simple one-off registration. You may then use this form to order your repeats.
2. Use the re-order slip
3. Telephone the surgery on 028 90 834360 between the hours of 9am-11am and 2pm - 4pm Requests outside of these hours will not be processed and you will be asked to call back.
*Please note that requests made via the main Practice number cannot be processed by the Receptionist.
The Practice works in partnership with many of the local chemists. If you would like your prescription collected by the chemist, please let us know at the time of ordering and state clearly the name of the chemist required.
Please remember we require 48 hours’ notice for all repeat prescriptions, and please allow 72 hours before collecting from the chemist (The Practice cannot be responsible for collection delays by local chemist).
All patients on repeat prescriptions need to be reviewed by the doctor. You may be asked at some point when ordering your prescription to attend the doctor for a review of your medication, or to make an appointment with the treatment room for blood tests. Please arrange an appointment at a convenient time. If you do not attend your review appointment your medication may be restricted to 28 days’ supply.`
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Please note that if you wish for your prescription to be collected by the local chemist, this may take longer.
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